Privacy Policy

1. Introduction

dAItaniverse Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, including our website and mobile applications.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By using our Service, you accept and agree to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration: When you create an account, we collect your name, email address, password, and basic profile information.

Payment Information: We collect payment information including credit card details. However, payment processing is handled by Stripe (see section 6 below). We do not store full credit card details on our servers.

Content You Create: Any content you create within the Service (quizzes, emails, projects, customer information, etc.) is stored and processed by us to provide the Service.

Communications: If you contact us with questions, feedback, or support requests, we collect the content of those communications.

2.2 Automatically Collected Information

Device Information: We collect information about the devices you use to access our Service, including device type, operating system, and unique identifiers.

Usage Data: We collect information about how you use the Service, including features accessed, actions taken, and time spent in the application.

Location Information: We may collect approximate location information based on IP address.

Log Data: We collect server logs including IP address, browser type, pages visited, and timestamps.

3. How We Use Information

We use the information we collect for the following purposes:

• To Provide the Service: To deliver, maintain, and improve the Service
• To Process Transactions: To process payments and send billing information
• To Communicate: To send service updates, security alerts, and support messages
• To Personalize: To customize your experience and provide targeted features
• For Analytics: To understand usage patterns and improve the Service
• To Ensure Security: To detect, prevent, and address fraud and security issues
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Marketing: To send marketing communications (with your consent)

4. Data Storage and Security

4.1 Where We Store Data

Your data is stored on secure servers located in the European Union. We comply with data residency requirements under GDPR.

4.2 Security Measures

We implement industry-standard security measures to protect your data:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security audits and penetration testing
• Employee access controls and training
• Secure deletion of data upon request or account termination

4.3 Limitation

While we strive to protect your personal data, no security system is impenetrable. We cannot guarantee absolute security of your information transmitted over the internet.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These may include:

• Essential Cookies: Required for authentication and security
• Performance Cookies: To analyze usage and improve the Service
• Functional Cookies: To remember your preferences

You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to use the Service.

6. Third-Party Services

Our Service integrates with third-party services. We share data with these services only to the extent necessary to provide functionality:

6.1 Stripe

Stripe processes all payments. We share your payment information with Stripe according to Stripe's Privacy Policy. Stripe handles PCI compliance.

6.2 OpenAI / Anthropic

Our AI coaching feature uses APIs from OpenAI and Anthropic. Your chat conversations are processed according to their privacy policies. Please review their policies at:

• OpenAI: https://openai.com/privacy
• Anthropic: https://www.anthropic.com/privacy

6.3 Analytics Services

We use analytics services to understand usage patterns. These services may collect anonymized data about your interactions with the Service.

7. Your GDPR Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

7.1 Right of Access

You have the right to obtain confirmation of whether we process your personal data and to request a copy of your personal data.

7.2 Right to Rectification

You have the right to correct inaccurate personal data and to complete incomplete data.

7.3 Right to Erasure

You have the right to request erasure of your personal data in certain circumstances, commonly known as the "right to be forgotten."

7.4 Right to Restrict Processing

You have the right to restrict how we process your personal data in certain circumstances.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

7.6 Right to Object

You have the right to object to processing of your personal data for marketing purposes.

7.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@daitaniverse.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal data for as long as necessary to provide the Service and as required by law. Specifically:

• Account Information: Retained while your account is active and for 90 days after account deletion
• Payment Information: Retained as long as needed for billing and tax purposes (up to 7 years)
• Usage Data: Retained for up to 1 year for analytics purposes
• Log Data: Retained for up to 30 days
• Content Created: Retained until you request deletion or delete your account

Upon account deletion, we will securely delete your personal data except where we are required to retain it for legal compliance.

9. Children's Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that a child under 18 has provided us with personal data, we will delete such information promptly.

If you believe we have collected data from a child under 18, please contact us immediately at privacy@daitaniverse.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on the Service and updating the "Last Updated" date. Your continued use of the Service following the posting of updated terms constitutes your acceptance of such updates.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at: